For your convenience and safety we provide the option to enable Anti-SPAM protection for any mailbox that you have with us.

This is an automatic protection based on multiple criteria, which can filter all incoming mail and protect your email account(s) from different types of SPAM (including virus-infected mail attachments).

There are 3 options to activate the Anti-SPAM Protection option for a certain mailbox:

OPTION 1: Enable Anti-SPAM Protection for several email accounts.

Go to the Email Manager menu in your Control Panel (Email > Mailboxes tab).

There you will see a list of all existing email accounts.

You can select each of these email accounts (put a check mark in front of it). Above  the list of mailboxes, there are rows with identical buttons – the second one is the Anti-SPAM button.

OPTION 2: Using the icon located in Actions column. If you want to enable the Anti-Spam option for certain mail you must click on the red icon. Once the option is enable, the icon will be green.

Once you select the desired email account(s) and click on the Anti-SPAM button, you will be forwarded to a page where you will be able to select the level of protection and choose between two SPAM message options – to delete or to forward them to an e-mail address specified by you.

IMPORTANT: The higher the level of protection you choose, the better the chance of rejecting a valid e-mail message that you actually wish to receive will be.

It is recommended that you start off with a lower level or use the option to redirect the SPAM messages so that you can review them manually.

OPTION 3: Go to Mailboxes > Spam section of your Contron Panel and click on the “Activate SPAM Protection” button.  From this section, you can activate and control the Anti-spam protection levels for your email accounts.

SPF (Sender Policy Framework) is a way to prevent sender address forgery in emails. SPF will not directly stop SPAM (junk email).

It will give domain owners a way to define which mail sources are legitimate for their domain and which ones are not.

To enable SPF for your domain, go to the Email > SPF Manager section of your Control Panel.

Choose the exact domain name you wish to protect and switch the Status to ON from the drop-down menu next to your domain name.

If you’re using our mail service, all you need to do is check the box labeled “Allow my domain’s MX records only” under the IPv6 field—that’s it!

This means that only the MX records stored for your domain name in the DNS zone will be able to send mail on behalf of your domain name.

If not, here are the required settings for each field:

• Hosts: Fill in a list of all the hosts, which are authorized to send mail on behalf of the chosen domain name, e.g. mail.my-best-domain.com. Separate the hosts with a space or a comma.
• IPv4: Type in the IP address of your SMTP mail server (e.g. mail.my-best-domain.com). Please have in mind that most of the mail servers have more than one IP address and in order to determine all of them, you can use an online tool like the one at https://www.whatsmydns.net/.
• IPv6: Leave this field blank.

Once all the above is done, click on the Edit SPF Protection button. Please note that the SPF Record propagation may take up to 24 hours.

Here is how you can manually set up an email account in Entourage:

1. Open Entourage, click on the Tools menu at the top of the screen and then click on Accounts.
2. When the Accounts window opens, click on the New button in the upper-left corner of the window to start the Account Setup Assistant.
3. Select the button Configure account manually.
4. The New Account box appears. Select either POP or IMAP for your server type (we recommend IMAP). Click OK.
5. The Edit Account box appears. In the Account name box enter your e-mail address (mail@my-best-domain.com)
6. In the Name box enter your name as you would like it to appear on the messages you send (e.g., John Smith)
7. In the E-Mail address box enter your e-mail address (e.g., mail@my-best-domain.com)
8. In the Account ID box enter your e-mail address (e.g., mail@my-best-domain.com)
9. In the POP/IMAP server box enter: mail.supremecluster.com
10. In the Password box enter the password for your e-mail account.
11. Enable “Save password in my Mac OS keychain”
12. In the SMTP server box enter: mail.supremecluster.com
13. Click on the “Click here for advanced sending options” button.
14. Check the “SMTP server requires authentication” box and close by clicking on the small square in the upper left-hand corner. Click OK.

Your Entourage mail account is now ready to go.

Email signatures provide a great way to personalize and automate certain features of your email correspondence. Using signatures you can enrich each individual message by adding plain text, pictures, links or a business card and make it more appealing to friends and familey, clients, partners and business associates.

In this article, we’ll focus on how to add signatures using the most popular email applications – Microsoft Outlook, Mozilla Thunderbird and Apple Mail, plus the webmail clients your Control Panel is equipped with – RoundCube Webmail.

Microsoft Outlook
Once you have configured your email account successfully in Outlook, please navigate to the Tools > Options section. Locate the tab named Mail Format, click on it and then select Signatures. A new configuration window will appear where you’ll need to click on New and choose a name for your signature (if you have more than one e-mail account set up in Outlook, you will also need to specify the appropriate account for the new signature). Once you have done that, you can customize your signature with different fonts, text size, alignment, as well as pictures or hypertext links. As a final step, please click on OK in both menus and from this point onward, all outgoing e-mails will contain your newly created signature.

Mozilla Thunderbird
In the popular open-source email client Thunderbird, signatures are handled using external files. This means that you need to create a new plain text or HTML file and then “tell” Thunderbird where it is located so that it could be used as a signature in your emails. Once you have created a .txt or an .html file with your signature, open Thunderbrd and go to Tools > Account Settings. In the following menu, please navigate to your email account and select the box that says Attach this signature, click on Choose and locate the signature file using the navigation window. You are also free to add the same file to as many email accounts as you want. Once you are done, click on OK.

Apple Mail
Beside Mozilla Thunderbird, Mac users can also take advantage of the Mail application that comes built-in with every Mac OS X installation. Adding signatures is done by selecting the Mail drop-down menu and clicking on Preferences (shortcut keys – ,). Navigate to the Signatures menu and feel free to create new signatures for different email accounts using the + button.

RoundCube webmail
In RoundCube, signatures are located under the Settings menu. Once there, please select the third tab Identities. By default, you have only one identity for your account, click on it and a new menu will appear with various options like Display Name and Reply To text fields. The last one is Signature where you need to add your personalized text (by selecting the HTML signature box below, a new, extended field will load for you with additional settings). Feel free to click Save as soon as you have completed the changes to save them.

All domain registrations and renewals are non-refundable.

When a domain is registered/renewed, all registrar companies, including ours, pay  including ours, pay a service fee to the top-level Registry organization that manages the particular extension.

As the Registries do not reverse dates and do not refund service fees, it is not possible for us to do this either.

We offer a 30-day money back guarantee period for all shared hosting plans.

If you are eligible, please open a ticket from the button below or from Help Center -> My Tickets -> Open Support Ticket as an official request for a refund and we will issue the refund within the hour.

As the domain names are non-refundable, we will keep the domain fee and refund the rest in case that you have ordered a domain at a promotional price. All hosting plan renewals are non-refundable. 

When you pay by credit card or PayPal, an automatic payment is created for the following year.

The payment processor sends you a notification when this happens and we send reminders at least 24 hours before the automatic charge takes place.

All automatic payments go through exactly 7 days before the date they were created as to avoid any downtime of your websites if there is a problem with the credit card/PayPal account.

The payment processor has no way of knowing the actual expiration date of the service. 

You may benefit from using a dedicated IP address for your domain name and hence, for the SSL certificate on it as the IP will open your website and only one SSL will be listed for that IP.

If you do not want to buy a dedicated IP, however, you do not have to, as we offer specially configured shared IP addresses that are used for SSL certificates.

Of course, if you decide to add a dedicated IP address later, you can do so at any time from the Add or Upgrade service(s) link on the left side of your control panel.

If you want to renew one or several domains without renewing your hosting plan, go to My Domains -> Registered Domains, where you will find a list of all domains registered in your account, tick the checkbox for the ones that you want to renew, then click on the Renew button that is located just above them.

A new page will appear, so you can renew only the selected domains.

You can create mailing lists from the Email -> Mailing Lists menu of your Control Panel.

Just click on the ‘Create a new mailing list‘ button on the top right and fill in the following details of your first mailing list:

 Mailing List Address – here you have to specify the address of the mailing list. When you send an email message to the address of the mailing list, this message is sent to all the subscribers of the mailing list.

The first part of the mailing list address is the name of the maling list. For instance, if example-list@my-site-name.net is the mailing list address, then example-list will be the mailing list name. 

Next, you have to specify the email address of the administrator of the mailing list.

The administrator email address will receive notifications about subscriptions, questions from subscribers and potential subscribers and other administrative e-mails.

After that, you have to type and confirm the administrator’s password.

The mailing lists on our servers are operated via commands sent to an automated mailing list management program called Majordomo. Majordomo is fairly easy to use but there are certain rules that you must follow:

– commands are sent to majordomo@my-best-domain.com
– commands must be in the body of the message (not the subject)
– each line is considered a new command

Here is a list of all the commands that you can use and their short explanations:

subscribe – this command subscribes to the mailing list the e-mail address that you are sending from and it must be followed by the name of the mailing list that you wish to subscribe to. If you wish to subscribe a different e-mail address, the command looks like this:

subscribe example-list example-mail@my-best-domain.com

unsubscribe – this command unsubscribes from the mailing list the e-mail address that you are sending from and it must be followed by the name of the mailing list that you wish to unsubscribe from. If you wish to unsubscribe a different e-mail address, the command looks like this:

unsubscribe example-list example-mail@my-best-domain.com

which – this command shows the mailing lists on this system that the e-mail address you are sending from is subscribed to. You can check for another e-mail address as well and then the command will look like this:

which example-mail@my-best-domain.com

That command can be further generalized in order to see the mailing lists that each e-mail address under the domain name example.com is subscribed to and then the command will simply be:

which my-best-domain.com

who – this command shows all the e-mail addresses that are subscribed to the mailing list and it must be followed by the name of the mailing list.

who example-list

info – this command shows detailed information about the mailing list itself and it must be followed by the name of the mailing list.

info example-list

index – this command shows if there are any files associated with the mailing list and it must be followed by the name of the mailing list.

index example-list

get – this command sends a request to retrieve a particular file that is associated with the mailing list and it must be followed by the name of the mailing list and the name of the file.

get example-list example.file

intro – this command retrieves the introductory message sent to new subscribers and it must be followed by the name of the mailing list. Non-subscribers may not be able to retrieve this.

intro example-list

lists – this command shows a list of all publicly available mailing lists on this system.

help – this command retrieves a help message that provides detailed information about working with Majordomo and the mailing list.

end – this command stops further processing of commands. That is useful if you use an automated signature for your e-mails. Otherwise each new line is considered a new command and you will receive false error messages.

And here is a list of the Majordomo commands that require the administrator password:

approve [password] subscribe/unsubscribe example-list example-mail@my-best-domain.com

This command approves the subscription or unsubscription of a particular e-mail address when the respective action requires the approval of the list owner. Have in mind that this is a standard subscribe/unsubscribe command preceded by “approve” + the adminstrator password.

approve [password] who example-list

This command shows the addresses on the anonymous list. Even the owner of the list cannot see who is on the anonymous list without the password.

passwd example-list [password] [new password]

This command allows you to change the administrator password by sending an e-mail. You can also change the password for the mailing list using the E-Mail Options > Mailing Lists menu of the Web Hosting Control Panel. Simply click on the Edit button next to the mailing list that you wish to change the password for.

newinfo example-list [password]

This command replaces the information file that people see when they subscribe or request with the info command. Everything after the password will be considered the new message unless you use the EOF word on a separate line.

config example-list [password]

This command sends a request to retrieve the self-documenting configuration file for the list.

newconfig example-list [password]

This command replaces the configuration file that you can retrieve with the config command and changes the configuration for the list as soon as it is validated. If you have other commands after that, they will be subject to the new configuration. Again, everything after the password will be considered the new configuration unless you use the EOF word on a separate line. If the new configuration file contains an error (an incorrect value), the entire file will not be accepted. There will be an error message dispaying the problem line(s). You are advised to keep a copy of the configuration files since only the error messages are returned but not the entire file.