Generally, there are two cases in which your domain name may appear with the red X mark in the Hosted Domains section of your Control Panel: either the domain name does not have the required name servers set or the DNS update has not been completed yet.
Domain name registrations and DNS modifications could take up to 24 hours to update after they have been initiated.
You can find the name servers that you should use for all your domain names above the hosted domains table.
If you’ve registered your domain with us and you haven’t made any changes to the name servers yourself, it should already be using our name servers.
However, if the domain was registered or added to Hosted Domains more than 24 hours ago but you still see a red mark indicating that the name servers are not correct, you can try to refresh the name servers’ status manually.
You can do that by clicking on the NS status icon in the first column of the table of hosted domains.
If this does not work, you will need to check if you have the correct name servers set for your domain.
To do that, in the Registered Domains section right click on the given domain name and then select the NS status option.
This will bring up a window with two fields (one for each name server). These fields show you the two name servers that the domain name is currently using.
To change the name servers, just type in the ones that are featured in the Hosted Domains section and click on the Change NSes button.
Make sure that domain names registered with another company and added to your Hosted Domains here are using our name servers – usually you can do this from the domain management panel provided by your registrar (the company you registered the domain(s) with).
If you are sure that your domain is using the correct name servers and more than 24 hours have passed since you registered/hosted the domain or updated the name servers, then it is most likely our system that hasn’t “noticed” the change yet.
If that’s the case, we can force the system to check the name servers of your domain.
To request this, please open a ticket from the Help center or the button below.